I'm a Revenue Operations and hospitality systems consultant. My work lives at the intersection of people and systems, translating complex technology into results that show up on the P&L, not just in a dashboard nobody opens.
That comes from having done the operational job myself, not just advised on it. At PUBLIC Hotel NYC, I served as Reservations Manager and Systems Specialist. I led a full PMS migration from OPERA to Stayntouch, built SynXis voice operations back up from a state where most calls went unanswered, cleared a travel agent commission backlog that had been growing since 2016, and trained over 50 staff across three countries. I know what it takes to run a high volume boutique property, and where the revenue actually hides, because I was the one who had to find it under pressure, not in a slide deck afterward.
That experience is why the work I do now stays practical. A roadmap that looks good in a proposal but falls apart during a real cutover week is worse than useless. Everything here is built from what actually holds up when a property is at full occupancy and something breaks anyway.
Independent boutique hotels, small hotel groups, and hospitality technology vendors across the US and Europe.
Remotely, across US and European time zones, with a diagnostic first approach before any roadmap gets written.
Sell a generic framework. Every recommendation ties to your actual systems and your actual numbers.
I led the full OPERA to Stayntouch migration at PUBLIC Hotel New York, training over 50 staff across three countries and clearing a $200K travel agent commission backlog along the way. Fluent in English, Italian, and Spanish.
The Revenue Diagnostic is a 45 minute working session. No obligation, and you keep the findings regardless of what happens next.
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