As Reservations Manager and Systems Specialist, I led one of the most operationally complex PMS migrations in the property's history, and rebuilt the revenue infrastructure from the ground up. Currently leading multi property Stayntouch and SiteMinder configuration and channel distribution for a US resort collection.
Hands on configuration experience, not a vendor certification badge collection.
Fluent in English, Italian, and Spanish, and available to work across US and European time zones.
Three engagements, three different stages. One fully documented, one completed and closed, one currently in progress.
A high volume independent property running OPERA, with a travel agent commission backlog dating to 2016 and SynXis voice operations answering roughly one in five incoming calls.
Led the full migration to Stayntouch end to end, rebuilt voice operations from scratch, cleared the commission backlog, and trained staff across three countries.
Migration completed on schedule. Call answer rate moved from 20 to 90 percent. Over $200K in aged commissions recovered.
An independent short term rental and boutique hotel portfolio using Hostaway, PriceLabs, and Cloudbeds, coordinated through InnDojo, needed an outside read on channel management and rate strategy.
Reviewed rate parity, channel mapping, and pricing structure across the portfolio and delivered findings directly to ownership.
Assessment delivered. This engagement closed at the assessment stage rather than continuing into implementation.
A coaching and consulting firm generating statements of work and coach agreements manually through Word templates, with no automation between quoting, contracting, and signature.
Building a Zoho CRM automation layer that generates SOWs and agreements automatically once terms are confirmed, connected to native e-signature tools.
Currently in build. This is ongoing work, not a closed engagement, and is described here honestly as such.
The Revenue Diagnostic is a 45 minute working session. No obligation, and you keep the findings regardless of what happens next.
Book a Revenue Diagnostic